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  1. Display customer number on customer details page and invoices/tickets

    Many accounting firms want my customer numbers, which I currently have to pull from the customer details page URL. Please display this on the customer details page, and create a tag for it in invoices, tickets, estimates, and statements

    1 vote
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    under review  ·  1 comment  ·  Admin →
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  2. purchase order re-order lists populated from product categories

    When creating a purchase order, you can populate a list of low stock items from all stock or from a specific supplier. It would be very useful to be able to select a product category or several categories even. For instance i purchase inks from 3 different suppliers, the winning order generally goes to who ever has the best pricing and the most items in stock.

    2 votes
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  3. Add Google Address Lookup feature for exisitng customers and creating appointments

    The new Google address lookup/selection feature is AMAZING when creating a new customer! It's so quick and helpful, and halfway allows us to finish peoples addresses when they begin to recite them. Bravo!

    The only issues is that it currently only is available when creating a NEW customer. This is such a helpful feature and should absolutely be available when adding/editing an address for an EXISTING customer.

    Also, when creating an Appointment for a customer, sometimes (as we all know) the appointment address is different than the address we have on file. The Google Address Lookup feature should also be…

    1 vote
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  4. Integration with LogMeIn Rescue Remote Support Software

    LogMeIn Rescue is long standing Remote Support Software used by many companies both small and large. They have an API available here https://secure.logmeinrescue.com/helpdesk/integration/apis.aspx for integration. This would allow the data between LogMeIn Rescue to be synched into RepairShopr for quicker, easier management of clients. I think this would be a great addition to RepairShopr and in my case make it a completely fluent streamlined system.

    20 votes
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  5. Add Custom Field Filtering to the API

    In the customers.json endpoint it should be possible to filter the results by filtering on a custom field.

    [properties] => stdClass Object
    (
    [CustomField] => 123
    )

    With this added, It can reduce the number of API requests when you only need to search for specific customers who have a custom field set.

    1 vote
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  6. add the ability to snail mail an estimate

    Just like the invoice screen, I have quite a few luddite customers who rarely check email and would love to be able to use your snail mail feature to send an estimate. Thanks

    4 votes
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    under review  ·  1 comment  ·  Admin →
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  7. partner with a developer that allows you to check the status of a device when entering the device IMEI/MEID when purchasing a device.

    When purchashing a device from the product, we enter a unique ID such as the IMEI or MEID. There should be a way to check the device to see if it is blacklisted, reported stolen, or locked to a network. Also, after purchasing a device from someone, if the device comes back as stolen or black listed, we should be able to block that customer from selling devices to our store again.

    3 votes
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  8. Would be great to add comments to any order, parts order

    Would love to be able to add comments to order, parts orders, ect.. Ideally it would also be nice to specify how we pay for items. Love the new purchase order entry. Great job.

    2 votes
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  9. 4 votes
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    under review  ·  Rajesh Agarwal responded

    We might do a rules engine for this, but currently we don’t want it automatically changing – enough people want this to work differently that we’re going to just leave it for now.

  10. More Marketing Tags

    It would be nice to have additional tags to use in marketing emails to help be more specific on what it is referring to.
    Be able to say something like:
    Hey {{customerfirstname}}, we closed your ticket {{ticketnumber}}. If you have any other problems with {{ticketdescription}} just contact us.

    It would help customers who have several tickets within the marketing period to know what you are checking up on.

    5 votes
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  11. Customizeable Dashboard widgets

    Would like to see the ability to customize the widgets on the dashboard with custom criteria and to be able to drag and drop and arrange them.

    And example of this is Brightgauge.com

    7 votes
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    under review  ·  Rajesh Agarwal responded

    Try our new dashboard, and also our Domo integration. I’m pretty sure our domo integration gets you something similar to brightguage.

  12. Change list "types" to auto-fill drop downs

    Hey guys,

    I was originally making this suggestion to request the "referred by" field type be converted; but then realized there's several different lists and modules in RS that are using inferior, non-editable, databases.

    Specifically, the "referred by" field is hugely important information, as you all know. My list of ways-customers-are-acquired is ever-growing. As of now, I've tried to combine certain referred terms together to make it easier to figure out what we're looking for. However, this is proving more difficult.

    I have the perfect solution for how to add/edit/delete these types of terms, and the best part is you're…

    6 votes
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    under review  ·  1 comment  ·  Admin →
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  13. Add "signatures" based on the user logged in.

    It would be handy to have something similar to an email signature that can be used when technicians are updating the customer through the ticket. Some of our technicians have different contact information or credentials/certifications they would have listed in their signature.

    5 votes
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  14. Ticket Linking for Project Management and Better Diagnosis - Similar to Invoice Progress Bar

    Why not have the ability to link tickets and then put them in the Diagnostic box. Similar to how the invoiced box works with multiple invoices?

    This may be an easy way to provide a starter solution to project management and to provide easier diagnosis without searching through tickets.

    6 votes
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  15. Add purchase orders to logistics

    Just something to add to the non-critical list. It would be great to have a more intuitive PO module. POs are actually logistics and should show on that screen too. Also, it would be nice to have a place to add tracking numbers and links. PO's should have a link to the vendor's profile. Basically, the whole vendor/PO system should have a make-over. They are related and should be re-built around each other and link to each other. When everything else is done, of course ;)

    2 votes
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    under review  ·  Robert Reichner responded

    A PO make-over is up soon once serialized inventory is live. Hope to include some of these aspects in that pass!

  16. Ticket Stats Report

    Hi Guys,

    administration/alltimeticket_stats - is an absolutely amazing report.

    However I'd love to be able to export this report to HTML or Word or Excel

    Could you make this possible?

    It'll be great to send this to our employees to motivate them to "Improve" their sales...

    For e.g one would assume by myself working in the office would have LESS invoices then a field tech... however for this month.. this isn't the case! - sending the techs this report may help boost there performance... :)

    1 vote
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  17. Calendar

    Would be usefull to block out time tech needs fort workshop repairs

    0 votes
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  18. Add a 'Date' input field as a Field Type option

    Having the ability to add a date to a field would be fantastic for reporting and searching purposes.

    6 votes
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  19. Add part orders to reminders

    As a one man army it would be handy if there was an option to turn on that when a part is added to order, it would create a reminder to order it for the customer. I regularly forget to check the parts screen so it would be useful to have this feature.

    1 vote
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    1 comment  ·  Admin →
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    under review  ·  Robert Reichner responded

    We have the ability to send a reminder email when a parts order is placed to serve this purpose. Does that work for you?

  20. Allow parts ordered to be auto inserted into Estimates

    We know that when an invoice is created any parts ordered are "suggested" and tagged for the ticket.

    However we want the same thing to happen for estimates. The reason is because once we make the estimate an invoice (when the work is completed and or when the client pays) we have an automatic invoice sent via email if it is not paid.

    We keep things as estimates until the work is complete so that invoices are not auto sent ahead of time, thus pissing customers off when they receive an auto email from us about their invoice could be…

    1 vote
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    under review  ·  Robert Reichner responded

    We’ve updated this so line items on an Estimate are transferred as ticket charges when you create a ticket. Does this speak to what you’re looking for?

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