Skip to content

General

3766 results found

  1. Give us an option to filter by vendor

    We buy from multiple vendors and when we search an item there is no easy way to see who the vendor is for each item

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. stop making the whole page refresh when changing the prices of an item.

    When entering in products into an invoice and then go to change all the prices on them, the invoice page refreshes every time. When I've entered in 20 products it slows down the process by waiting for the page to refresh all the content at a time.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Requesting Store Stock group option for secondary group.

    We use RepairShopr to track a lot of store stock repair progress as well. We were originally going to create an additional location, but obviously that increases the monthly fee. So instead of a "Store Stock" group option could be added so we can separate our store stock repairs from customer repairs, that would be extremely helpful.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Cost Basis

    Create different cost basis options (FIFO, LIFO, Average, etc.).

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Additional Customer Search fields

    It would be very helpful to be able to create customer searches that can search against contracts as well as recurring invoices based on what line items are included.

    For example, I want to send an email blast to all customers on a certain level of monthly service agreement. Ideally, I would create a search filter that says "find any customer with a [recurring invoice / general subscription / ...] with [this/these product(s)] as line items".
    Or, "find any customer has a contract with [word/phrase] in the name."

    Some basic boolean logic would help too to allow multiple inputs separated…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Enable SMS For Customer For New Tickets Within App

    When you create a new customer within the app it would be nice to be able to enable SMS and have the SMS sent to the customer when a new ticket is created as it does when you create a ticket in the web browser.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Auto Fill Address From Within The App

    It would be nice to be able to have the app auto fill the address within the app as it does from within the browser.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Access Full Customer Info Within The TIcket On App

    It would nice to have the ability to access the same items by clicking on the name of the customer within the ticket as you do from the customer tab within the app

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. SMS Customer Ticket Update From Within App

    I would like to see the ability to SMS customers within the app and enable SMS settings when you creat a ticket along with the email update as you can on the web site.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Make it possible to disable default email notifications

    I am working on implementing slack and trying to improve communication efficiency in a smaller shop. The default email notifications are becoming redundant and I would love the ability to toggle them off individually or change their settings to use web hooks, etc.

    An example default notification is that the tech assigned to a ticket receives an email when the customer responds via email to their ticket.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Remove items from ticket dashboard

    Would like to remove things like customer reply and ticket stats on the main ticket dashboard

    On a 50" screen this consumes almost 50%

    I want my guys to just see new, in progress, waiting on customer and waiting on parts

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Ticket Timer - Add to Automation

    There isn't currently a condition to check if the ticket has had a timer applied on the ticket automation.

    This is definitely something that would be pretty useful. Then we can check if thats the case, and change a ticket automatically to In Progress from New.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Ability to export "Leads" - similar to the "Customer" email export function.....

    Ability to export "Leads" - similar to the "Customer" email export function.....

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Allow to edit location address at time of ticket creation when setting appointment time and date

    Allow to edit location address at time of ticket creation when setting appointment time and date

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. inventory condition

    I would like to have the inventory condition listed on the inventory label. This way when I override the price on the product instance page for a "used" condition to a lower price I can know why this specific part is priced lower than the others.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. It would be great to be able to send marketr emails to leads as well as customers.

    It would be great to be able to send marketr emails to leads as well as customers.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Send Invoices from a Different E-mail Address

    billing@yourdomain.com, support@yourdomain.com, etc.

    It would be nice to be able to setup different "send mail as" accounts in RepairShopr. When we e-mail customers "Open Invoice Reminders" it shows up as a lead when they reply because it is going to our support@ address. It isn't a lead, they just want to know if we have received their payment in the mail yet.

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Hidden info in Manual Items for Esitmates

    When creating an estimate, sometimes I will add an item that I don't want to put all of the specifics in. This helps if we do the leg work for a custom build and we think a client might go buy the parts on their own after we research it for them. So we might put 2gb Graphics Card $119. It would be nice to have a spot we could put the exact model of the item that the client can't see, and other info. The work around is to put this in the "Tech Notes" But it would be…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Employee Sales & Commission Report

    Hi

    My field techs take payment directly from the client. Sometimes cash, sometimes card. I would like to pull off a report where I can quickly calculate how much money they are owed (which I can do with this report), but also quickly see how much cash they are holding.
    Can you add a column to this report please, which shows how invoice was paid - cash, card etc. I can quickly see how much cash they are holding then and know how much they owe me / i owe them without having to open up and manually total each…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base